Shipping policy

We aim to make the shipping process as clear and straightforward as possible. Please review the information below regarding order processing, delivery times, tracking, shipping costs, taxes, and customs fees.

Order Processing Time

Orders are typically processed within 2–3 business days after your payment has been successfully completed.

Once your order has been processed and is ready for shipment, you will receive a shipping confirmation email with your tracking number.

Please note: Processing times may be longer during:

  • Public holidays
  • Promotional or sale periods
  • Peak shopping seasons
  • High order-volume periods

If you have not received your tracking confirmation within 6 business days after completing your payment, please contact our Customer Support team for assistance.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery typically takes:

6–12 business days

This delivery timeframe does not include weekends or public holidays.

Personalized or custom-made products may require additional processing and delivery time.

Possible Shipping Delays

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

Additional delays may occur during:

  • Black Friday / Cyber Monday
  • Christmas and other major holidays
  • Promotional or sale periods
  • Severe or extreme weather conditions
  • Carrier disruptions
  • Customs clearance
  • Other unforeseen circumstances

During peak shopping seasons or severe weather conditions, carrier transit times may be delayed by approximately 3–7 additional business days.

Please note: Delivery is generally available on business days only and excludes public holidays.

Tracking Your Order

Once your order has been packed and leaves our fulfillment center, we will send you an email containing your tracking number.

After receiving your tracking number, please allow approximately up to 72 hours for the tracking information to become active in the carrier's system.

If your tracking information does not update immediately, this does not necessarily mean that your package has stopped moving. Some carriers require additional time before the first tracking update appears.

Shipping Costs

Shipping charges are calculated automatically at checkout based on factors including:

  • Your order value
  • Package weight
  • Delivery destination
  • Shipping method
  • Product size

Additional shipping charges may apply to:

  • Oversized or heavy items
  • Remote or extended delivery areas

The final shipping cost will be displayed at checkout before you complete your purchase.

Taxes, Duties & Customs Fees

Product prices displayed on our website are shown in U.S. dollars (USD) and may not include taxes, import duties, customs fees, or other charges imposed by your destination country.

Depending on your location, your order may be subject to:

  • Import duties
  • Customs taxes
  • VAT or local taxes
  • Customs clearance fees
  • Other fees imposed by your local authorities

These charges are determined by the customs authorities in your destination country and are the responsibility of the customer.

We do not cover or reimburse import duties, customs taxes, or other customs-related fees.

We are also not responsible for delays caused by customs inspections or customs clearance procedures.

For more information about applicable taxes, duties, or customs fees, please contact your local customs authority before placing your order.

Important Shipping Information

  • Processing time and delivery time are separate.
  • Estimated delivery begins after your order has been processed and shipped.
  • Delivery dates are estimates and cannot be guaranteed.
  • Tracking information may take up to 72 hours to become active.
  • Holidays, peak seasons, weather conditions, customs, and carrier disruptions may cause additional delays.

If you have any questions about your shipment, tracking information, or delivery status, please contact our Customer Support team.